Q: Why should I bring my sewing machine in for service annually?
Just as a car needs to be serviced and maintained regularly before problems arise, your BERNINA is a finely-built machine that requires regular preventative maintenance and attention.
We recommend bringing your BERNINA sewing machine in at least once a year. If you are an avid sewer, we recommend servicing your machine more often, depending on usage.
Machine Service by our BERNINA-trained and authorized technician includes:
In order to continue the warranty of your machine, you should never go further than was demonstrated in the Machine Mastery class. You are only authorized to remove the head cover. Our technician will remove all machine covers under properly grounded protocols set by BERNINA.
Q: When should I bring my machine in for service?
You should bring your machine in at least once a year.
How about bringing it on your birthday each year or on the date of purchase? Create a unique date that makes it easy-to-remember your annual need for service to keep your machine in top condition.
It is not recommended that you bring your machine for service around January 1st as many people choose the beginning of the year. Your service time will be much faster if you choose another time during the year.
Q: What should I bring?
Your machine and embroidery module (if you have one) are required for a full check-up.
As another example, if you have questions about your BSR (BERNINA Stitch Regulator), please bring your BSR foot, which may need to be computer-updated. If you have a question about the calibration of your hoop, please bring your hoop. Having the same equipment you use at home will enable the technician to address and resolve your specific concerns.
Q: What should I leave at home?
In order to service or repair your machine, our technicians do not need: